Metodi di pagamento

This section describes the available payment methods, security measures, pricing structure, and general refund guidelines, in order to provide clear information before order completion.

Ⅰ. Accepted methods

To ensure a controlled and traceable payment process, only the following circuits are currently accepted:

  • Visa

  • Mastercard

All transactions are made in Euros (€).

Payment methods such as cash on delivery, cash, bank transfer, or cryptocurrencies are not provided.

Ⅱ. Security and compliance

Payment operations are carried out through regulated channels and include several protection measures:

  • use of TLS/SSL protocols for secure data transmission;

  • integration with PCI-DSS compliant gateways;

  • no storage of sensitive card data (full number, expiration date, or CVV);

  • processing of personal data in compliance with Regulation (EU) 2016/679 – GDPR.

Ⅲ. Pricing and transparency

Regarding the amounts displayed:

  • the prices indicated include Italian VAT at 22%;

  • the DDP (Delivered Duty Paid) model is applied, with customs duties and customs clearance costs included;

  • the amount shown at checkout represents the total to be paid, with an indication of the applicable items.

Ⅳ. Payment procedure

The payment process generally follows these steps:

  • verification of order details, delivery address, and total amount;

  • selection of the Visa or Mastercard circuit;

  • entry of card details (number, expiry, CVV, and cardholder);

  • confirmation of the operation.

Following the completion of payment, an order summary communication is generated.

If it is not completed, you can try with another card or contact support using the contact details provided.

Ⅴ. Refund guidelines

If a refund is applicable according to the policies in force, the following general conditions apply:

  • refund method: re-credit to the card used for payment;

  • card validity: the card must be active;

  • processing times: the refund request is generally processed within 1–3 business days;

  • crediting times: the availability of the amount may take 10–15 business days, depending on banking processes.

If the credit is not displayed within a reasonable period, you can contact support by providing the order references.

Ⅵ. Assistance and contacts

For questions regarding payment methods, invoicing, or refunds, you can use the following channels:

  • Address: Via Filippo Juvara, 26, 96100 Siracusa, Italy

  • Phone: +39 333 253 8365

  • Email: info@mobiliartigiani.com

  • Hours: 9:00 AM to 6:00 PM (Central European Time, CET)